Q1: What is our company's specialization? 

A: We specialize in comprehensive property maintenance services, providing a range of maintenance solutions and expert repair services. 

Q2: What distinguishes our property maintenance services from others? 

A: Our specialized team brings expertise in various areas, including HVAC, roofing, carpentry, tree removal, masonry, decking, electrical work, plumbing, work and more. This ensures a comprehensive approach to your property maintenance needs. 

Q3: How do we ensure compliance with local regulations? 

A: We prioritize adherence to local regulations by consistently pulling permits when required. Our systematic process involves thorough documentation, inspections, and other necessary steps to officially close out permits after completing the work. 

Q4: What makes our emergency services reliable? 

A: Our team is available for after-hour and emergency services based on availability. Whether it's urgent repairs or critical maintenance, we're here to address your needs promptly and efficiently. 

Q5: Where do we source our job opportunities? 

A: We have a dedicated in-house team actively seeking and managing opportunities in our service areas to ensure a steady flow of projects. 

Q6: How do we maintain the professionalism and reliability of our team? 

A: We take the vetting process seriously, conducting thorough background checks, reference verifications, and assessments of both professional qualifications and personal character. 

Q7: What software/programs do we use to operate our business? 

A: PPW

Q8: What is our response time for scheduling appointments? 

A: We strive to schedule appointments within 24-48 hours of receiving a work order, prioritizing quick and efficient service. 

Q9: How do we keep customers informed about the progress of their projects? 

A: We prioritize clear communication with our customers. Expect updates twice a week, and we are more than happy to provide additional updates upon request. Keeping our customers well-informed is integral to our service. 

Q10: Do we provide detailed estimates, and how quickly can customers expect them? 

A: Yes, we provide detailed estimates within 24 hours after inspection, ensuring transparency and clarity in all aspects of our services. 

Q11: How do you keep customers informed during a work order? 

A: We ensure transparent communication by offering clear and detailed updates through a series of pictures. This includes "before" pictures, progress images taken during the work order, and "after" pictures upon completion. This multi-phase visual update keeps our customers informed and engaged in every step of the process. 

Q12: How is the cost estimate for our work orders determined for our customers? 

A: The cost estimate for our work orders is carefully calculated, taking into account factors such as the specific type of service needed, required materials, and the overall scope of the project. To ensure transparency, we provide detailed estimates that align with market standards, reflecting both quality and fair pricing for our valued customers. 

Once the estimate is presented, we await customer approval before proceeding with the work. The approved cost estimate is then reflected in the invoice, providing a clear and accurate representation of the agreed-upon costs for the completed services. This process ensures that our customers have control and visibility over the financial aspects of the project from the beginning to the end.